Effective Date: September 1, 2023

Thank you for your interest in ResparkleU (“Innocent Indulgence DBA ResparkleU”) website. The purpose of this Online Privacy Policy (“Privacy Policy”) is to tell you how ResparkleU collects, uses, shares, and protects personal information we may obtain about you when you visit our website (“resparkleu.com”). ResparkleU is subject to this Privacy Policy, which you should review thoroughly before using the Site.

Please note that this Privacy Policy does not apply to protected health information (“PHI”) which is subject to privacy regulations published under the federal Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and is addressed in the second half of this document below.

We may update this Privacy Policy from time to time, in which case we will update the Effective Date at the top of this page. When you use the Site, you are agreeing to the Privacy Policy and Terms of Use in effect as of the date of your visit. Do not use a Site if you do not agree with this Privacy Policy, the Terms of Use, and any other policies or terms that apply to that Site.

Collection of Personal Information

Personal Information You Submit

When you visit our Site, we and our service providers may obtain personal information that you provide directly to us (e.g., when you when you submit an inquiry or register for an event through a Site). This personal information may include your name, email address, telephone number, and other details you choose to submit.

The Site may offer interactive features, such as chatbots, to help users navigate the Site and to perform routine customer support services. Your use of these interactive features is voluntary, and we may capture and retain information submitted through these features, including the type and nature of inquiries. By using these features, you understand that our vendors may process the information you submit to provide the service on our behalf.

Information Collected Automatically

In addition to personal information you submit to us, we and our vendors use analytics tools and other third-party technologies to collect certain information automatically when you use our Site. This information may include IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage history, MAC Address, mobile unique device ID, geolocation data, demographic and interest data, and other similar information.

For example, the Site uses analytics technology to support the operation and performance of the Site and to analyze visitor interactions on the Site. This technology also provides us with general information about traffic to our Site, Site performance, and related statistics.

You also may be able to opt out of certain interest-based advertising using the settings on your browser. Please note that your choice(s) may apply only to the browser or device you are using when you opt out, that we do not control how other parties manage their opt-out processes, and that if you disable cookies, some features on our Sites might not function properly. Do Not Track (“DNT”) is a type of privacy preference signal that may allow you to opt out of online tracking. Currently, our Site does not respond to DNT signals.

Information obtained automatically through our Sites may be combined with information about your online activities over time and across different devices and websites.

Use of Personal Information

ResparkleU uses information obtained through the Site in furtherance of its mission, including the provision of services to educate and inform users of ResparkleU and other communities we serve, and for other compatible purposes, such as responding to your inquiries, facilitating and improving your online experience, and maintaining the security and integrity of the Site.

For example, if you provide your email address so that you can receive emails about a particular activity or topic, we may send you information about other activities or topics that we believe are compatible with your request. If you wish to stop receiving such promotional communications from us, you may use the “unsubscribe” link included in our emails to opt out. Please note that we may still send you transactional and administrative emails even if you opt out of promotional communications.

Other examples of how we may use personal information obtained through the Sites include:

Provide you with information, items, or services, or to process transactions that you have requested or agreed to receive;
Communicate with you, including responding to inquiries you submit and/or emailing, calling, or texting you in accordance with your preferences and subject to your consent, where required by law;
Process your registration for events, newsletters, and on pages that require registration, including as necessary for authentication and verification purposes;
Manage and administer the Site, including creating and maintaining user accounts;
Create new service offerings, personalize and optimize your experience on any of the Sites, or to suggest specific content that may be most relevant to you; and
Prevent unauthorized, improper, fraudulent, or illegal activities on the Sites.

Disclosure of Personal Information

We may disclose personal information obtained through the Site to our subsidiaries, affiliates, and vendors subject to applicable law and in accordance with contractual restrictions. In addition, we may disclose personal information for the purposes described below.

Processing payment through third party vendors. In this case, each payment platform follows their own privacy policy.
Legal compliance: for example, to law enforcement, government authorities, regulatory bodies, or other parties as we deem necessary or appropriate to comply with laws, regulations, court orders, or other legal obligations, or to assist in investigations to prevent fraud or other harms, and to enforce our agreements and policies.
Security and safety: this may include disclosing personal information to a third party to prevent harm, fraud, or any other illegal activities; to respond to an emergency which we believe in good faith requires us to disclose data to assist in preventing a death or serious bodily injury; or to protect the security or integrity of the Sites or our services and products.

Information Security

Although we follow reasonable procedures to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information submitted online. Accordingly, please carefully consider the information you access and share online (including on our Sites) before doing so.

ResparkleU has implemented reasonable and appropriate security measures to help safeguard your personal information against unauthorized or illegal access, destruction, use, loss, modification, or disclosure.

Links to Other Websites

Our Sites may include links that supplement our services and otherwise allow you to access other websites and online services that are not operated by ResparkleU. ResparkleU is not responsible for the privacy practices of these or any other websites that we do not control, and this Privacy Policy does not apply to websites or mobile applications that are run by third parties. Be sure to review all privacy policies and terms of use on any website or mobile application you access.

Children’s Privacy

ResparkleU Site is not directed to children and we do not intentionally collect personal information from individuals under the age of 13. If we become aware that we have collected personal information from a child, we will securely delete such information in accordance with applicable law.

Visitors from Outside the United States

If you are visiting our Sites from outside of the United States, be aware that information we collect about you through the Sites will be transferred to, and processed in, the United States or other jurisdictions. The data protection laws in the United States may not be as protective as those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, law enforcement, or other third parties in the United States according to laws of the United States.

HIPPA / Protected Health Information Practices – Please note: this copy is for your records

This notice describes how protected health information about you may be used and disclosed and how you can get access to this information. Please review it carefully. If you have any questions about this notice, please contact: privacy@resparkleu.com

Regarding Protected Health Information (PHI):

We understand that protected health information about you and your health is personal. We are committed to protecting health information about you. This Notice applies to all records of your care generated by Innocent Indulgence/ResparkleU.

This Notice will tell you about the ways in which we may use or disclose protected health information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of protected health information. Federal law requires us to:

Make sure that protected health information that identifies you is kept private;
Notify you about how we protect your PHI;
Explain how, when, and why we use and disclose protected health information; and
Follow the terms of the Notice that is currently in effect.

We are required to follow the procedures in this Notice. We reserve the right to change the terms of this Notice and to make new Notice provisions effective for all protected health information that we maintain by posting the revised date on our website.

How We May Use and Disclose Protected Health Information About You

The following categories describe different ways that we may use and disclose protected health information without your written authorization.

For Treatment. We may use protected health information about you to provide you with, coordinate, or manage your medical services. We may disclose protected health information about you to doctors, nurses, technicians, medical students, or other Innocent Indulgence personnel, including persons outside of our office who are involved in your medical care.

We may also share protected health information about you in order to coordinate your care for such reasons as prescriptions, lab work, or supplements.

We may use and disclose protected health information to contact you as a reminder that you have an appointment. We may use and disclose protected health information to tell you about or recommend possible treatment options, treatment alternatives, or health-related benefits or services that may be of interest to you.

For Payment for Services. We may use and disclose protected health information about you so that the treatment and services you receive at Innocent Indulgence/ResparkleU may be billed to and payment may be collected from you or a third party.

For Health Care Operations. We may use and disclose protected health information about you for Innocent Indulgence/ResparkleU health care operations, such as our quality assessment and improvement activities, case management, coordination of care, business planning, customer service, and other activities. These uses and disclosures are necessary to run the facility, reduce health care costs, and make sure that all of our patients receive quality care.

As Required by Law. We will disclose protected health information about you when required to do so by federal, state, or local law.

Research. We may disclose your protected health information to researchers when their research has been approved by an institutional review board or privacy board that has reviewed the research proposal and established protocols to ensure the privacy of your information. We may permit researchers to review records to help identify patients who may be included in their research projects or for similar purposes as long as the researchers do not remove or take a copy of any health information.

To Avert a Serious Threat to Health or Safety. We may use and disclose protected health information when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person.

We may also disclose protected health information about you to a government authority if we reasonably believe that you are a victim of abuse, neglect, or domestic violence. We will only disclose this type of information to the extent required by law, and we will only disclose it if (a) you agree to the disclosure, or (b) the disclosure is allowed by law and we believe it is necessary to prevent or lessen a serious and imminent threat to you or another person.

Judicial and Administrative Proceedings. We may disclose your protected health information in response to a court or administrative order. We may also disclose your protected health information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made, either by us or the requesting party, to tell you about the request or to obtain an order protecting the information requested.

Business Associates. We may disclose information to business associates who perform services on our behalf (such as billing companies). However, we require that these associates appropriately safeguard your information. Our business associates are obligated to protect the privacy of your information and are not allowed to use or disclose any information other than as specified in our contract.

Health Oversight Activities. We may disclose protected health information to a health oversight agency for activities authorized by law. These activities include audits, investigations, and inspections, as necessary for licensure and for the government to monitor the health care system, government programs, and compliance with civil rights laws.

Law Enforcement. We may release protected health information as required by law, or in response to an order or warrant of a court, a subpoena, or an administrative request. We may also disclose protected health information in response to a request related to identification or location of an individual, a victim of crime, a decedent, or a crime on the premises.

Special Government Functions. If you are a member of the armed forces, we may release protected health information about you if it relates to military and veterans activities. We may also release your protected health information for national security and intelligence purposes, protective services for the President, and medical suitability or determinations made by the Department of State.

Coroners, Medical Examiners, and Funeral Directors. We may release protected health information to a coroner or medical examiner. This release may be necessary, for example, to identify a deceased person or determine the cause of death. We may also disclose protected health information to funeral directors, consistent with applicable laws, to enable them to carry out their duties.

Worker’s Compensation. We may disclose protected health information as necessary to comply with laws relating to worker’s compensation or other similar programs established by law.

You can object to certain uses and disclosures

Unless you object, or request that only a limited amount or type of information be shared, we may use or disclose protected health information about you in the following circumstances:

We may share with a family member, relative, friend or other person identified by you protected health information that is directly relevant to that person’s involvement in your care or payment for your care. We may also share information to notify these individuals of your location, general condition, or death.
We may share protected health information with a public or private agency (such as the American Red Cross) for disaster relief purposes. Even if you object, we may still share this information if necessary under emergency circumstances.

If you would like to object to use and disclosure, please contact us at the email below.

Your Rights Re: Protected Health Information about You

You have the following rights regarding protected health information that we maintain about you:

Right to Inspect and Copy. You have the right to inspect and copy protected health information that may be used to make decisions about your care or payment for your care. If we maintain your protected health information electronically, you can request that we provide access in an electronic form and format that is readily producible, or in a form and format agreed to by us.

To inspect and copy protected health information that may be used to make decisions about you, you must submit your request in writing to: Innocent Indulgence at team@resparkleu.com If you request a copy of the information, we may charge a fee for the costs of copying, mailing, or supplies associated with your request. We will respond to your request no later than 30 days after we receive it. There are certain situations in which we are not required to comply with your request. In these circumstances, we will respond to you in writing, stating why we will not grant your request and describe any rights you may have to request a review of our denial.

Cancellation and Refund Policies

I greatly value your time and mine. Please remember to cancel or reschedule 24 hours in advance. If cancellation is less than 24 hours before your scheduled time, you may be subject to a cancellation fee ($50) and/or processing fees. Consideration will be given for emergencies. This is necessary since a time slot is being held exclusively for you.

In the highly unlikely and unusual case of cancelling services, you may request funds for services not received. Please note, these too are subject to cancellation fees and/or minimal processing fees. Nutrition Courses and Group Classes are subject to their specific terms, conditions, and refund policies.

Labs and labwork are non-refundable.

If you have any questions about this Privacy Policy, our personal information practices, or Refund Policies, you may contact us by EMAIL at privacy@resparkleu.com. Given the potential security risks associated with email, please use caution when sending any personal information via email.

ResparkleU Privacy Practices & Policies